Shipping policy

SHIPPING POLICY – PRE-ORDER

All CHROMA products are sold as PRE-ORDER ITEMS unless stated otherwise.

By placing an order, you acknowledge and agree that the item is not in stock at the time of purchase and will be produced after the pre-order window closes.

Processing & Production Time
Pre-orders require time for production and quality control. Please allow 4–8 weeks from the date the pre-order period ends for your order to be produced, packed, and prepared for shipment. Production times may vary slightly depending on demand and manufacturing timelines.

Shipping Time
Once your order has shipped, you will receive a confirmation email with tracking information. Shipping times vary by location and carrier, and delivery estimates begin after your order has shipped, not from the date of purchase.

Delays
Pre-order timelines are estimates and not guaranteed. Delays may occur due to production, supply chain, or carrier issues. CHROMA is not responsible for delays once the package is in the carrier’s possession.

Address Responsibility
Please ensure your shipping address is correct at checkout. CHROMA is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages
Once an order is marked as delivered by the carrier, CHROMA is not responsible for lost or stolen packages.

Cancellations & Changes
Because items are made to order, all pre-order sales are final once the pre-order window has closed. Orders cannot be canceled, modified, or refunded after production has begun.

By placing an order with CHROMA, you agree to this shipping policy and understand the nature of pre-order fulfillment